Refund Policy
Last updated: 5 November 2026
1. The 14-day guarantee
We offer a voluntary 14-day money-back guarantee on every plan. The 14 days start on the date of purchase, not the date you first install Reskin. You can request a refund even if you have already activated and used the software.
This guarantee is in addition to your statutory rights. It does not replace or reduce them.
2. How to request a refund
Contact us on the Reskin Discord with:
- the email address used for the order;
- your order number or licence key;
- a short note telling us you want a refund.
You can also request the refund through our payment provider if your receipt includes a refund link. We will confirm when we have received the request.
3. What happens to the licence
When a refund is approved, we revoke the licence key and any PCs activated with it lose access to Reskin. You must stop using the software and uninstall it. Do not share the key or try to activate it again after a refund.
4. How and when you get the money
We refund to the original payment method. We aim to approve valid requests within 2 business days, and the payment provider usually returns the money within 5–10 business days. Banks and card issuers can take longer. We will refund the full amount you paid for the licence, including any tax charged on that amount. We do not deduct a restocking or administration fee.
5. Your statutory rights
If you are a consumer in the UK or EU, you have legal rights in addition to this policy. Digital content must be of satisfactory quality, fit for purpose and as described. If Reskin is faulty and we cannot fix it within a reasonable time, you may be entitled to a repair, replacement, price reduction or refund under consumer law.
Consumers in the UK and EU normally have 14 days to cancel an online purchase. For digital content, that cancellation right can end once the download or activation begins if you consent and acknowledge that it will end. We do not rely on that: our voluntary 14-day guarantee applies whether or not you activated the key.
Nothing in this policy affects rights that cannot be excluded by law.
6. When we may refuse a refund
We may refuse a refund if:
- the request is made after the 14-day guarantee and you have no statutory right to one;
- the key was obtained fraudulently, through a chargeback, or from an unauthorised reseller;
- the request is part of a pattern of repeated purchases and refunds that abuses the guarantee;
- we are legally required to keep the transaction or refuse the refund.
We will always explain our decision and tell you how to challenge it.
7. Chargebacks
Please contact us before opening a chargeback. A chargeback can take longer for everyone and may lead to the key being revoked while the dispute is investigated. If a chargeback is found to be fraudulent, we may revoke the key and refuse future purchases.
8. Upgrades
If you want to move from Personal to Studio or Team, contact us before buying the higher plan. We will tell you the best way to do it. Upgrading is a new purchase, not a refund of the old plan, unless we agree otherwise in writing.
9. Payment provider and merchant of record
Our payment provider may act as merchant of record for your order. If so, its refund process and terms may also apply, and we will work with it to authorise your refund. Your statutory rights are not affected.
10. Contact
Refund questions? Join the Reskin Discord.