Privacy Policy
Last updated: 5 November 2026
1. Who we are
Reskin is a trading name used in the United Kingdom. Our postal address will be published here before sales open. We are the controller of the personal data described here. Contact: the Reskin Discord. A contact email for data protection requests will be published before sales open.
2. What we collect and why
| What | Why | Lawful basis | Kept for |
|---|---|---|---|
| Website logs | IP address, browser and request data collected by our hosting provider to run and protect the site. | Legitimate interests (security and reliability) | A short period set by the hosting provider, normally up to 30 days. |
| Order details | Email address, name, plan, order ID, country and tax information needed to deliver your key and keep accounting records. | Contract; legal obligation | As long as needed for tax and accounting, normally 6 years. |
| Payment data | Handled by our payment provider. We do not receive or store your full card details. | Contract; legal obligation | Held by the payment provider under its own policy. |
| Licence data | Licence key, a one-way hash of your PC’s hardware identifiers, a display name for the PC, activation time, last check-in, plan and expiry. | Contract; legitimate interests (licence enforcement) | While the licence is active and for up to 12 months afterwards, unless needed longer for tax, fraud or legal reasons. |
| Crash/feedback reports | The error and the recent Reskin log, with user and PC names removed. Only sent if you choose to send them. | Consent | 60 days. |
| Support messages | Your name, email address and the content of your message. | Legitimate interests (support) | Up to 24 months after the conversation ends. |
3. The website
This site does not use advertising cookies, analytics scripts or cross-site trackers. Our hosting provider may process standard server logs (such as IP address, user agent and requested page) to serve the site and protect it from abuse. The site may link to Discord, TikTok, GitHub and other third-party sites; once you follow those links, their privacy policies apply.
4. Buying a licence
When you buy, our payment provider collects the payment and billing information needed to process the order. We receive the information needed to deliver your key and keep records — normally your email address, name, plan, order ID, country and any tax information. If the payment provider acts as merchant of record, it may also be a controller of the payment data; its privacy policy explains what it does.
We use your email address to send the licence key, order confirmation, important licence or security notices, and (if you ask) support replies. We do not add you to a marketing list without your consent.
5. Activating Reskin
When you activate a key, the app sends the key, a hardware ID and a display name for your PC to our licence server. The hardware ID is a SHA-256 hash derived from Windows’ MachineGuid, the system drive serial number and the motherboard serial number. Only the hash leaves your PC; we do not receive those raw identifiers, your files, your screen, your keystrokes or your browsing history.
The licence server stores the key, the hash, the PC name, activation time, last check-in, plan and expiry so it can enforce the PC limit and let you release a PC. The app checks in about twice a day and works offline for up to 14 days between checks. Crash and feedback reports are separate and opt-in.
6. Discord, TikTok and other links
Reskin may connect to your local Discord client if you enable the Discord integration. That connection is between your PC and Discord; we do not receive your Discord messages, credentials or voice data. Clicking Discord, TikTok or GitHub links takes you to those services, which have their own privacy policies. We are not responsible for their practices.
7. Who we share data with
We share personal data only with service providers that help us run Reskin, and only as needed:
- our payment provider, to take payment and handle refunds;
- our hosting and licence-server providers (for example Cloudflare), to run the site and licence checks;
- our email provider, to send your key and support replies;
- professional advisers, if needed to establish or defend legal claims;
- a buyer or successor, if we sell or transfer the business (with appropriate safeguards);
- law enforcement or regulators, where the law requires it.
We do not sell your personal data. We do not share it for advertising.
8. International transfers
Some providers are based outside the UK or EEA, particularly in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Addendum, the EU Standard Contractual Clauses or an adequacy decision. You can ask us for more information about the safeguards we use.
9. Security
We use HTTPS for the website and licence server, keep administrative credentials out of the app and the site, and limit access to licence data. No system is completely secure, but we take reasonable steps to protect your data and to revoke keys if they are compromised.
10. Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete data we no longer need;
- ask us to restrict or object to some processing;
- receive data you gave us in a portable format;
- withdraw consent where we relied on it (for example crash reports);
- complain to a data protection authority.
To exercise a right, contact us on the Reskin Discord. We may need to verify your identity. In the UK, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. In the EU, you can contact your local data protection authority.
11. Children
Reskin is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
12. Cookies
We do not set advertising or analytics cookies on this site. Our payment provider may set cookies on its own checkout domain when you pay. Your browser may store local data for the site’s basic operation; it is not used to track you across sites.
13. Changes to this policy
We may update this policy from time to time. The revised version will be posted here with a new “last updated” date. If a change is material, we will take reasonable steps to let you know.
14. Contact
Questions about privacy or your data? Join the Reskin Discord.